Partyspins Casino
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Three ways to reach a human

When you need help at Partyspins Casino

Reach our team by live chat, e-mail or phone at any hour, since partyspins support runs available around the clock in AEST.

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Partyspins Casino support channels

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Before the queue, after the click

Live chat sits on the site and suits anything urgent, from a stuck deposit to a game that will not load; a reply typically lands within one minute, day or night, every day of the year.

Start chat

Written support

E-mail reaches [email protected] and suits documents, screenshots and anything that needs a paper trail; a written answer usually arrives within two hours of sending.

Write to us

A direct line to a person

Phone support on +61 2 6887 3954 (AEST) helps when you want to talk it through aloud; the line is staffed all day and usually answers within one minute.

Call support
Six facts for Australian players

From overseas licence to local support

Settle the local specifics here: the number you ring, the hours you reach it and who watches over the licence.

Phone
+61 2 6887 3954
Support time zone
AEST
Languages
English, German, French, Spanish
Regulator
Anjouan Offshore Finance Authority, ALSI-814480
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail
Partyspins Casino preparation
1

The e-mail address you registered

2

Photo identification, front and back

3

A recent proof of address document

4

Deposit date, amount and payment method

5

Any error message, word for word

Six department addresses

Reach the desk that handles it

Read this once and your message lands with the team that can actually act on it.

Support, everyday questions
Verification, ID and proof of address
Payments, deposits and withdrawals
Complaints, escalated issues
Privacy, personal data requests
Business, partnerships and media
Certainty about the company

Partyspins Casino and the company that runs it

After this table, you will know the firm, the licence and the address behind the name.

Legal name
Partyspins Casino LLC
Company number
578600 (Anjouan)
Registered address
Hombo Road, Mutsamudu
Regulator
Anjouan Offshore Finance Authority
Licence number
ALSI-814480
Support inbox
Partyspins Casino complaints
1

What goes in the first message?

At the first sign of a problem, write to [email protected] with dates, amounts and what happened, and never your password; a reply normally arrives within two hours.

2

Partyspins Casino case history

Within the same exchange you receive a reference number; quote it in every later message so the history stays in one thread and nothing is re-explained.

3

Inside first, outside next

Once the internal answer has settled nothing, send the file and reference to the Anjouan Offshore Finance Authority, which reviews disputes the casino has already answered.

Partyspins Casino hours

Answer times, channel by channel

Round the clock, one team answers players in Australia in minutes or hours; every figure is in AEST.

Chat hours
Available around the clock
Chat first reply
One minute
E-mail address
E-mail reply
Two hours
Phone number
+61 2 6887 3954
Phone waiting time
One minute
Time zone used
AEST
Nothing hidden

The moment your question meets ours

Independently Audited Games Licensed Operator Fast Verified Payouts
01Why do you need my data if I only want it removed?+
Send a request to [email protected] and the team will confirm what we hold. You will hear back within two hours, though a full data export can take longer to prepare. Deletion follows once any open verification or payment check has closed.
02Do I need to wait for a weekday morning?+
Our desks never close, so a question at three in the morning AEST reaches the same team as one at midday. Live chat and phone both answer in about one minute, and e-mail in about two hours. Public holidays change nothing.
03Why does identity checking take forty-six hours?+
Checks usually finish in forty-six hours once all three documents are legible. Photo identification, proof of address and a card image are the three we ask for. A blurry scan restarts the clock, so check the edges before you send.
04Why should I stay with support when the answer missed?+
Reply to the same thread and ask for a senior review, and the desk will look again. If that reply still leaves you short, [email protected] goes to the team that handles escalations. From there, the Anjouan Offshore Finance Authority is the body that oversees us.
05What if the licence number does not match what I was told?+
Partyspins Casino LLC holds licence ALSI-814480, issued by the Anjouan Offshore Finance Authority. That number is worth checking before you deposit anything. Our company number is 578600 and the registered address is Hombo Road, Mutsamudu.
06Do I need to empty my balance before closing?+
Ask the team to close it and the account stops taking deposits the same day. Withdrawing any remaining balance first saves a second exchange of e-mails. A closed account can be reopened later, so do say if the break may be temporary.
07What if I write in a language the team does not cover?+
Four languages are covered: English, German, French and Spanish. An English-speaking agent is always on shift, so an Australian player is never routed to a translation queue. Other languages fall back to English.